Privacy Policy

We collect only the information needed to run your shop’s billing account:

Account & shop details (you provide)

• Your name, mobile phone number, and (optionally) email address.
• A password and/or a security PIN, used to sign in. These are stored only in hashed (irreversible) form — we never store your plain password or PIN.
• Shop profile: shop name, address, city, state, PIN code, GSTIN, and business type.
• Staff accounts you create: staff name, optional phone, role, and a hashed login PIN.

Business data you enter

• Products, prices, stock, HSN/tax settings, and (if used) purchase and supplier records.
• Bills/invoices and order history.
• Customer details you choose to record for credit (Khata): customer name, phone number, optional GSTIN, and outstanding/advance balances.

Customer information is entered by you, the shopkeeper. You are responsible for having a lawful basis to record your customers’ details and for informing them as required by applicable law.

Device permissions

• Camera — used only to scan product barcodes while billing. Scanning happens on your device; we receive only the decoded barcode number. We do not capture, upload, or store photos or video.
• Microphone — used only when you tap the voice button to dictate items. Speech-to-text is performed by your device’s operating system (Android/iOS); we receive only the resulting text if you submit it. We do not record or upload audio files.

Information we do not collect

• No advertising identifiers, no third-party analytics or tracking SDKs in the app.
• No precise location, contacts, SMS, or call logs.
• No card numbers or bank account details are collected or stored by us (see “Payments”).

• To create and secure your account and authenticate sign-in.
• To provide core features: billing, inventory, Khata ledger, reports, dashboards, and receipt/PDF generation.
• To sync your data across your devices so your shop data is available when you log in.
• To provide customer support and respond to your requests.
• To maintain security, prevent abuse, and comply with legal obligations.

We do not sell your personal information, and we do not use it for advertising.

We share data only with service providers that help us operate the Service, and only to the extent needed:

• Cloud hosting — our application servers and database are hosted with a cloud infrastructure provider so your account and shop data can be stored and synced.
• Payment processing (website only) — if you purchase a subscription on our website, payment is handled by our payment gateway (Razorpay). They process your payment and we store only a transaction reference, plan, and amount — not your card or bank details.
• Device OS speech services — voice dictation uses your phone’s built-in speech recognition, which is provided by your device operating system (e.g. Google or Apple) and governed by their privacy policies.
• Legal — we may disclose information if required by law or to protect our rights, users, or the public.

The mobile app does not process in-app payments. Sales “payment method” recorded on a bill (cash, UPI, card, or udhaar) is just a label — it does not include any card, UPI, or bank credentials. Subscription purchases, if any, are made on our website through a third-party payment gateway that handles the payment securely.

Data is transmitted over encrypted HTTPS connections. Passwords and PINs are stored using one-way hashing. Access to your shop data is restricted to your authenticated account and the staff accounts you create. While no method of transmission or storage is 100% secure, we take reasonable measures to protect your information.

We retain your account and shop data for as long as your account is active, so your billing history and ledgers remain available to you. You can request deletion of your account and associated personal data at any time by emailing support@soseeks.com from your registered email or phone. We will verify your request and delete the data within a reasonable period, except where we are required to retain certain records (for example, for tax or legal compliance).

Chat2Bill is a business tool intended for shop owners and their staff. It is not directed to children and we do not knowingly collect personal information from children.

• You can view and edit your profile and shop details in the app at any time.
• You can revoke camera or microphone permission in your device settings; the related features simply won’t be available until re-granted.
• You can request access to, correction of, or deletion of your data by contacting us.

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, through the Service.

Soseeks — Bhilai, Chhattisgarh, India
Email: support@soseeks.com