Delete your account & data

How to request deletion

Email us from the phone number or email registered on your account so we can verify the request:

1. Send an email to support@soseeks.com with the subject “Delete my Chat2Bill account and data”.
2. Include your registered phone number and shop name so we can locate the account.
3. We’ll verify ownership and confirm once the account and data are deleted.

What gets deleted

Upon a verified request, we delete your account and associated personal data, including:

• Your account profile — name, phone number, email, and shop details (address, GSTIN).
• Staff accounts you created.
• Customer (Khata) records, products, and your bills/orders held in your account.

What we may retain

We may retain limited records where required by law (for example, invoice/tax records or payment transaction references for subscription purchases) for the period mandated by applicable regulations. Such retained data is kept only for legal compliance and is not used for any other purpose.

Deletion requests are typically processed within 30 days. For details on how we handle data, see our Privacy Policy.